April 30, 2019

Three Steps To Elevating Your Healthcare Privacy Program

Innovation is often a dirty word for healthcare compliance and privacy departments. Even still, if privacy professionals become open to innovative thoughts, strategies, and processes, it may help them to “clean-up” their programs and improve the efficacy of their privacy initiatives. But how do we weave innovation into the daily lives of our privacy and compliance teams? This challenge is particularly acute in healthcare, which is rife with regulations and laws that often conflict with and, in the words of many caregivers, get in the way of patient care. Here are three steps to effectively innovate in healthcare privacy and compliance in order to increase team efficiency and ensure patient trust.

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September 21, 2018

How email automation and AI-powered analytics reduce Privacy Officer workload

For many hospital systems, handling a stratified-risk privacy operation is a time-consuming process. Depending on what type of privacy posture the organization is using, this can lead to an even greater influx of notifications, especially for less nefarious cases such as family member snooping or self-lookups. Due to a lack of resources, Privacy Officers either spend extensive amounts of time following up on the large volume of lower-risk violations or ignore them in favor of pursuing higher-risk cases. Both of these scenarios result in increased liability and inefficiency, and only target a small portion of the system-wide privacy violations that are occurring at any one time. Email automation can help Privacy Officers re-educate the hospital workforce, reduce their workload and increase their efficiency.

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