Our mission at Protenus is to advance the science of healthcare by bringing together creative and skilled individuals who are passionate about the security, usability, and applicability of health data. As this information becomes more voluminous, comprehensive, and, as a consequence, more vulnerable, we are building scalable, insightful solutions that address critical issues preventing the efficient, safe, and effective delivery of patient care.
Our team is composed of a diverse group of people who come together to achieve this shared mission. To give a glimpse into our culture and highlight the diversity of our team, we’ve asked Bree McGrath, Senior Customer Success Manager, to share more about her experience working at Protenus.
What’s your role at Protenus, and what do you do?
I am a Customer Success Manager working with our large health systems. I act as a liaison between the customer’s end users and our internal teams in order to meet their needs. I help escalate customer concerns to the individuals at Protenus who can address them, as well as ensure the customer is kept up to date on their requests.
What did you do before coming to Protenus?
Prior to Protenus I spent most of my career at UW Health. There, I started in the Nursing Recruitment Department learning the complexities associated with employment within a union environment in addition learning the skill sets needed for nurses in various roles. After completing my masters, I transitioned to a Clinical Content Manager position. In this position I worked with clinical content experts to ensure order sets were evidence based and following best practices. I also worked with service lines to develop and adopt Clinical Practice Guidelines. When a telehealth department was created at UW Health my HR friends contacted me to see if I was interested in a new role. At that time I knew nothing about the practice but found it to be one of the most rewarding experiences of my career. As we know now, it is an efficient and effective way to deliver care to our patients. I left UW Health and worked at Healthfinch, a startup dedicated to improving healthcare by automating routine workflows such as prescription refills.
What initially attracted you to Protenus?
One of the biggest barriers to telemedicine adoption was due to the feared risks associated with virtual patient care. I worked very closely with our privacy and compliance teams and grew passionate about this area of the healthcare industry. Protenus has a mission to build scalable, insightful solutions that reduce risk, improve operational efficiency, and ultimately build trust and assurance in healthcare. This mission is also my professional mission so I knew a career here would align perfectionally with my professional goals.
What's your favorite part of your job?
Building relationships with my customers and optimizing their workflows so they can efficiently address areas of risk.
What's the most important thing you've learned since starting at Protenus?
Not sure if I should say this, but honestly, I’ve learned healthcare compliance analytics needs to be a bigger priority for health systems.
Organizations have so many competing priorities and report-based coverage is time consuming and pretty limited. Patients not only deserve the best care possible, but they also deserve to know their private information is being properly monitored and protected. In addition, their safety also needs to be guarded through monitoring for incidents of clinical drug diversion - another area currently putting patients at significant risk.
How was working at Protenus impacted your career?
As mentioned before, Protenus has validated my professional mission which allows me to come to work everyday just as engaged as the day before.
What has surprised you the most about working at Protenus?
How organized we are for a startup!
In 10 words or less, how would you describe the culture at Protenus?
Customer first. Regardless of the team you are on we all know the customer is the priority.
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