June 26, 2018

What People Operations Means to Protenus

Early stage companies get a lot of advice about how to build a successful team, and hiring someone to head up Human Resources (HR) isn’t usually at the top of the list. But regardless of the size, industry, or stage of growth, every company can benefit from a thoughtful approach when it comes to the human element of business.

Continue Reading
June 19, 2018

Listening, Transparency, and Trust in Customer Success

“True listening is hearing the needs of the customer, understanding those needs, and making sure the company recognizes the opportunities they present,” said Frank Eliason, Director of Client Experience at Citi. At Protenus, this mindset leads the way. In fact, we rely on insight from our customers, not only to improve, but to innovate. On the Customer Success team, customer feedback drives everything we do. And we start by listening.

Continue Reading
May 14, 2018

Best Practices for Every Healthcare Privacy Officer

As a Privacy Officer with more than 30 years experience working in both large and small healthcare organizations, I’ve experienced multiple privacy postures, ranging from manual reactive audits to proactive privacy monitoring that allowed us to get ahead of breaches to patient privacy before they became catastrophic for the organization or patients. After three decades of experience, I realized that there are three things that every Privacy Officer should know to ensure they are applying best practices for privacy within their organization.

Continue Reading
April 2, 2018

How the Protenus Breach Barometer changed my career

When Protenus was first building its sales and marketing team, I joined as the Senior Marketing Manager. This meant shaping marketing initiatives to make Protenus more successful, and determining which priorities we should tackle first. As I was a “jack-of-all-trades,” I was working on everything from marketing strategy to trade show logistics to content that would elevate our brand within the healthcare industry.  

Continue Reading
March 20, 2018

While Healthcare is Optimistic about 4-Year Low in Breached Patient Records, Number of Incidents Remain Alarmingly Steady

A recent report has stated that patient records affected by health data breaches have hit a four-year low in 2017.  Unfortunately, while these findings are promising, the number of breach incidents remains steady and continues to represent a constant threat to patient data security.  There also seems to be a continuing trend in which health data breaches that have affected the most patient records in a given month are the result of hacking while breaches that have taken the longest to detect are the result of insiders. February continues this trend, with a ransomware attack responsible for the largest single incident of the month and an insider-error incident that continued for over four years before it was detected by the healthcare organization. There was also one incident that was the result of insider-wrongdoing, and this particular case highlights just how insidious insider-wrongdoing breaches can be.

Continue Reading

Receive the latest article to your inbox