December 8, 2020

Employee Spotlight: Bree McGrath, Senior Customer Success Manager

Our mission at Protenus is to advance the science of healthcare by bringing together creative and skilled individuals who are passionate about the security, usability, and applicability of health data. As this information becomes more voluminous, comprehensive, and, as a consequence, more vulnerable, we are building scalable, insightful solutions that address critical issues preventing the efficient, safe, and effective delivery of patient care. 

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June 19, 2018

Listening, Transparency, and Trust in Customer Success

“True listening is hearing the needs of the customer, understanding those needs, and making sure the company recognizes the opportunities they present,” said Frank Eliason, Director of Client Experience at Citi. At Protenus, this mindset leads the way. In fact, we rely on insight from our customers, not only to improve, but to innovate. On the Customer Success team, customer feedback drives everything we do. And we start by listening.

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