Our mission at Protenus is to advance the science of healthcare by bringing together creative and skilled individuals who are passionate about the security, usability, and applicability of health data. As this information becomes more voluminous, comprehensive, and, as a consequence, more vulnerable, we are building scalable, insightful solutions that address critical issues preventing the efficient, safe, and effective delivery of patient care.

It’s no secret that I am grateful to work at Protenus. So when I’m asked to describe the culture here, a lot of words come to mind: transparency, collaboration, humility and respect. But the one that sticks out most notably is trust. Trust is at the core of everything we do, from the platform we engineer to the company culture we build. This culture is unique and is capturing the attention of the healthcare industry, being named one of the 2018 Best Places to Work in Healthcare by Modern Healthcare and selected as a “2018 Best Places to Work” by the Baltimore Business Journal.

On January 31, 2019, it was announced that Protenus was named the 2019 Category Leader in Patient Privacy Monitoring by KLAS, a result of KLAS surveying our national customer base about their experience with the Protenus platform. Given the overwhelmingly positive customer feedback, Protenus achieved an overall score of 96.3.

KLAS Research is a healthcare IT data and insights company, which provides the industry with accurate and impartial research on the software and services used by healthcare organizations worldwide.

We would like to thank all of our customers who participated in the KLAS survey process. We could not have achieved this prestigious industry recognition without your partnership and feedback. We look forward to continuing to partner with our customers to better protect patient data and innovate the industry.  

We are so humbled and grateful for this recognition. One of our core values, integrity, is one that we operationalize every day. Our customers trust us to keep our promise to continue to innovate and improve healthcare. Protenus is the 2019 KLAS Category Leader in Patient Privacy Monitoring due to top scores achieved in every surveyed category, including:

• Culture
• Loyalty
• Operations
• Product
• Relationship
• Value

These scores reflect an effort from the entire Protenus team working together to provide our customers the best experience possible. Every team member plays an important role in achieving these KLAS scores. We approach customer success as a top-down, company-wide effort.

Customers are our top priority

At Protenus, nothing is as important as the partnerships we have with the healthcare organizations we work with. They are the true experts and constantly push us to think about what is next for healthcare - how to better protect patient data with advanced technology, and how to push industry standards forward. They work incredibly hard at what they do, often with limited resources. That is one reason why it is important that our customers are happy with their experience with the Protenus platform and the relationships they have with our team. We want our customers to feel delight from their very first encounter with the Protenus sales team and continue that experience through implementation and each time they use the platform.

Once the platform has been implemented by our dedicated team, we provide our customers with top quality support via multiple channels to ensure their business needs are met and they are getting the most value from the platform. We work closely with customers to optimize their privacy office workflows and provide actionable insight in the form of quarterly privacy statements and annual Privacy Health Checkups (PHCs) that help leadership see how risk is being reduced and how their metrics compare to benchmark data.

In addition to industry-leading implementation and customer support, we also have a close-knit Privacy and Analytics user group (PANDAS) with some of the best privacy professionals in the country as members. At PANDAS events, members come together to discuss data-driven approaches to privacy monitoring, offer feedback to improve the Protenus platform, and share best practices in privacy and compliance to improve the overall standards in protecting patient privacy.

DevOps is a vital part of the production of the Protenus platform. It is pivotal to the functionality and enhanced user experience our customers have come to expect. As a SaaS company dealing with many different regulatory systems, the DevOps team has taken a code-like approach to our infrastructure that involves the engineering team throughout the entire development lifecycle of our analytics platform.

When detecting clinical drug diversion in health systems, you’re often up against a difficult adversary - the desperation and creativity of the motivated diverter. Whether a doctor, nurse, tech, or affiliated staff member, these front-line individuals are always finding new ways to divert medications from legitimate patient care, putting their colleagues, themselves, patients, and healthcare facilities at risk.