January 31, 2019

Secrets to Success: How Protenus ranked No. 1 in patient privacy monitoring in 2019 Best in KLAS: Software and Services report

Christa White

On January 31, 2019, it was announced that Protenus was named the 2019 Category Leader in Patient Privacy Monitoring by KLAS, a result of KLAS surveying our national customer base about their experience with the Protenus platform. Given the overwhelmingly positive customer feedback, Protenus achieved an overall score of 96.3.

KLAS Research is a healthcare IT data and insights company, which provides the industry with accurate and impartial research on the software and services used by healthcare organizations worldwide.

We would like to thank all of our customers who participated in the KLAS survey process. We could not have achieved this prestigious industry recognition without your partnership and feedback. We look forward to continuing to partner with our customers to better protect patient data and innovate the industry.  

We are so humbled and grateful for this recognition. One of our core values, integrity, is one that we operationalize every day. Our customers trust us to keep our promise to continue to innovate and improve healthcare. Protenus is the 2019 KLAS Category Leader in Patient Privacy Monitoring due to top scores achieved in every surveyed category, including:

  • Culture
  • Loyalty
  • Operations
  • Product
  • Relationship
  • Value

These scores reflect an effort from the entire Protenus team working together to provide our customers the best experience possible. Every team member plays an important role in achieving these KLAS scores. We approach customer success as a top-down, company-wide effort.

Customers are our top priority

At Protenus, nothing is as important as the partnerships we have with the healthcare organizations we work with. They are the true experts and constantly push us to think about what is next for healthcare - how to better protect patient data with advanced technology, and how to push industry standards forward. They work incredibly hard at what they do, often with limited resources. That is one reason why it is important that our customers are happy with their experience with the Protenus platform and the relationships they have with our team. We want our customers to feel delight from their very first encounter with the Protenus sales team and continue that experience through implementation and each time they use the platform.

Once the platform has been implemented by our dedicated team, we provide our customers with top quality support via multiple channels to ensure their business needs are met and they are getting the most value from the platform. We work closely with customers to optimize their privacy office workflows and provide actionable insight in the form of quarterly privacy statements and annual Privacy Health Checkups (PHCs) that help leadership see how risk is being reduced and how their metrics compare to benchmark data.

In addition to industry-leading implementation and customer support, we also have a close-knit Privacy and Analytics user group (PANDAS) with some of the best privacy professionals in the country as members. At PANDAS events, members come together to discuss data-driven approaches to privacy monitoring, offer feedback to improve the Protenus platform, and share best practices in privacy and compliance to improve the overall standards in protecting patient privacy.

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Innovation provides full insight and increased efficiency

Healthcare privacy teams using the Protenus platform are able to audit massive amounts of data with confidence and proactively find violations, with an accuracy rate of greater than 95%. This platform presents privacy teams with alerts that provide all the information necessary to quickly resolve a case, eliminating the need to spend countless hours tracking down information in reports or spreadsheets as part of their investigation. Protenus and our partners take the mission of protecting patient privacy very seriously and we know that smart use of technology can make this cumbersome process much more efficient.

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The AI-powered analytics allow our customers to spend less time resolving cases and more time on strategic compliance efforts that reduce overall institutional risk, like education, training, and culture change. In this way, the Protenus platform helps our partner hospitals make decisions about how to better protect their data, their patients, and their institutions and take action necessary to do so.

We are always improving

The Protenus platform is never static, it’s always improving based on customer feedback. This is especially important as we continue to grow as a team and expand our customer base. Our team makes it a priority to learn from industry experts on how to innovate and encourage best practices as the industry evolves. For example, our customers have described specific features related to our analytics that they would like to see improved. We take these suggestions to heart and our team is currently working on these enhancements in early 2019.

Our success and our customers’ success is synonymous in our minds. The platform exceeds expectations because it was built based on their feedback, providing great ideas and suggestions on as they use the product.

KLAS quote 3 - blog postLearn more about our customers’ experience with the Protenus platform and why we are ranked No. 1 in patient privacy monitoring by KLAS Research.

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