September 12, 2020

Is Your Legacy System Costing You?

Change—personal, professional, organizational—is always hard, whether it’s good or bad. Buying or selling a house, starting a new job, or having a baby: Whenever major changes occur, humans react with stress. So, too, the thought of “leaving your legacy behind”—going from a first-generation compliance program, which just a decade ago was a paradigm shift—is a tough, stressful decision. Those systems are rules-based, they still require labor-intensive review and analysis, and they still lead to many false-positive findings that ultimately cost time and money.

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June 22, 2020

Customer Spotlight: How OHIP Strengthened Stakeholder Trust

The Ohio Health Information Partnership (OHIP) launched in 2009 with a handful of physician offices; its health information exchange (HIE) is called CliniSync. Today, it covers nearly 90% of the state of Ohio and is one of the largest programs in the country. It includes 155 hospitals; more than 500 long-term and post-acute care facilities; 15,000 independent and hospital-employed physicians; and 60 connected EHRs. More than 16 million patients are now represented in CliniSync’s community master patient index. 

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June 15, 2020

Customer Spotlight: IU Health Improves Compliance Culture with Healthcare Compliance Analytics

Like hospital systems nationwide, Indiana University Health (IU Health), faces the challenge of better detecting the theft of controlled substances occurring within its organization, a problem usually referred to as drug diversion. As the largest and most comprehensive healthcare system in the state, with 17 hospitals and approximately 30,000 employees, it had a relatively robust diversion surveillance program, but different hospitals had different approaches. These ranged from minimal surveillance to regular reporting to basic analytics. In addition, there was no consensus on what an institution-wide program should look like and which Key Performance Indicators (KPIs) to use to measure the program’s success.

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May 29, 2020

Customer Spotlight: How Compliance Analytics Restored Patient Trust and Increased Revenue

Patient matching when auditing records is a problem many healthcare organizations encounter, but often cannot readily solve with EHRs or various workarounds. Lexington Clinic, Central Kentucky’s largest and oldest private multi-specialty medical group, which serves more than 640,000 patients annually, relied on a “same-last-name” search when auditing records: The compliance team found potential family member employer privacy violations, but also too many false positives for this process to be useful.

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