On January 31, 2019, it was announced that Protenus was named the 2019 Category Leader in Patient Privacy Monitoring by KLAS, a result of KLAS surveying our national customer base about their experience with the Protenus platform. Given the overwhelmingly positive customer feedback, Protenus achieved an overall score of 96.3.

KLAS Research is a healthcare IT data and insights company, which provides the industry with accurate and impartial research on the software and services used by healthcare organizations worldwide.

We would like to thank all of our customers who participated in the KLAS survey process. We could not have achieved this prestigious industry recognition without your partnership and feedback. We look forward to continuing to partner with our customers to better protect patient data and innovate the industry.  

We are so humbled and grateful for this recognition. One of our core values, integrity, is one that we operationalize every day. Our customers trust us to keep our promise to continue to innovate and improve healthcare. Protenus is the 2019 KLAS Category Leader in Patient Privacy Monitoring due to top scores achieved in every surveyed category, including:

• Culture
• Loyalty
• Operations
• Product
• Relationship
• Value

These scores reflect an effort from the entire Protenus team working together to provide our customers the best experience possible. Every team member plays an important role in achieving these KLAS scores. We approach customer success as a top-down, company-wide effort.

Customers are our top priority

At Protenus, nothing is as important as the partnerships we have with the healthcare organizations we work with. They are the true experts and constantly push us to think about what is next for healthcare - how to better protect patient data with advanced technology, and how to push industry standards forward. They work incredibly hard at what they do, often with limited resources. That is one reason why it is important that our customers are happy with their experience with the Protenus platform and the relationships they have with our team. We want our customers to feel delight from their very first encounter with the Protenus sales team and continue that experience through implementation and each time they use the platform.

Once the platform has been implemented by our dedicated team, we provide our customers with top quality support via multiple channels to ensure their business needs are met and they are getting the most value from the platform. We work closely with customers to optimize their privacy office workflows and provide actionable insight in the form of quarterly privacy statements and annual Privacy Health Checkups (PHCs) that help leadership see how risk is being reduced and how their metrics compare to benchmark data.

In addition to industry-leading implementation and customer support, we also have a close-knit Privacy and Analytics user group (PANDAS) with some of the best privacy professionals in the country as members. At PANDAS events, members come together to discuss data-driven approaches to privacy monitoring, offer feedback to improve the Protenus platform, and share best practices in privacy and compliance to improve the overall standards in protecting patient privacy.

DevOps is a vital part of the production of the Protenus platform. It is pivotal to the functionality and enhanced user experience our customers have come to expect. As a SaaS company dealing with many different regulatory systems, the DevOps team has taken a code-like approach to our infrastructure that involves the engineering team throughout the entire development lifecycle of our analytics platform.

When detecting clinical drug diversion in health systems, you’re often up against a difficult adversary - the desperation and creativity of the motivated diverter. Whether a doctor, nurse, tech, or affiliated staff member, these front-line individuals are always finding new ways to divert medications from legitimate patient care, putting their colleagues, themselves, patients, and healthcare facilities at risk.

When my co-founder, Robert Lord, and I started Protenus in 2014 as medical students at Johns Hopkins University School of Medicine, we saw the benefits electronic medical records brought to patient care, but we also recognized the challenges that they presented. This included how access to patient information by healthcare employees influenced the quintessential element of trust that has traditionally served as the backbone of the patient-provider relationship. It became our mission to reinstate trust in the care environment. This was also the starting point for our company values, which are our cultural cornerstones at Protenus, guiding the decisions made across the organization, including the company’s strategic direction, the service we provide to our customers, and the people we hire.

Soon after the completion of my military service in the Air Force, I took a job repairing laser printers and small servers and offering small service contracts to select customers. This quickly turned from just a job to a passion, as I learned that I not only had the right skills to be successful but I also really enjoyed helping my customers tackle complex challenges at both the individual and organizational levels. I continued to flourish in my sales career and became interested in Protenus when I noticed their media coverage in 2016. It immediately caught my attention because the team was tackling the challenge of patient privacy in an entirely new way - utilizing the latest advances in artificial intelligence (AI) to proactively identify and prevent threats to patient data. It was revolutionary and I wanted to be a part of their mission. Protenus allows me to continue to pursue my passion and encourages professional growth through innovation, company culture, and providing the necessary tools for success.