For the second straight year, a survey of our national customers has ranked Protenus as the 2020 KLAS Category Leader in Patient Privacy Monitoring, an honor that humbles and inspires us. As the leader of the Protenus Customer Experience Division, which includes Project Management, Professional Services, and Customer Success and Support, this news delights me. Not only is our patient privacy monitoring platform the best in the industry, but so is our team, whose success reflects that of our customers as they strive to transform healthcare compliance.  

Protenus recently celebrated its fifth anniversary and while the date passed without much fanfare, I’ve been thinking about our journey and most importantly, reflecting with gratitude about the people who have invested a portion of their lives to help us get to this point. As we’re entering 2020 with ambitious goals,  I’m encouraged by our recent additions to the team and how they’re already contributing and laying the foundation for the future of Protenus. 

For any drug diversion monitoring program, the team responsible for the success of the program will need to determine how to accurately measure its performance by using Key Performance Indicators (KPIs). These metrics also ensure accountability for the program’s overall success, evaluating and recognizing the program’s strengths and challenges while ensuring the team addresses the needs of the program in a timely fashion.

There are several steps to creating a successful drug diversion monitoring program, including achieving executive buy in and ensuring the right teams are assembled to implement the program across the organization. When assembling these teams, it is incredibly important to take into account the organization’s unique structure as this needs to be considered for the program to be most effective. The diversion monitoring program will rely on the skill and competency of the teams tasked with the advancement of the program and ensuring a culture of compliance.

Our mission at Protenus is to advance the science of healthcare by bringing together creative and skilled individuals who are passionate about the security, usability, and applicability of health data. As this information becomes more voluminous, comprehensive, and, as a consequence, more vulnerable, we are building scalable, insightful solutions that address critical issues preventing the efficient, safe, and effective delivery of patient care.